privacy
Privacy Policy - Clean Station
Clean Station is a platform owned by HOFU SYSTEM, Commercial Registration No. 1010782179, VAT No. 311197761700003, Kingdom of Saudi Arabia. HOFU SYSTEM and the Clean Station platform are referred to in this Privacy Policy, as applicable, as “Clean Station”, “we”, “us”, or “our”.
Clean Station respects the privacy of users of its application and website. This Privacy Policy explains the personal data we collect and use, the purposes for which it is used, and how it is handled and protected.
By creating a Clean Station account, the user acknowledges that they have reviewed and accepted the applicable Terms of Use and Privacy Policy. Acceptance of the Terms and Privacy Policy alone does not constitute separate consent to direct marketing where separate consent is required.
1. Data We Collect
We may collect and use information reasonably necessary to create accounts, provide services, and operate the Clean Station platform, including:
- Mobile number
- Email address
- Pickup and delivery location and address selected by the user
- Account information
- Order and requested service information
- Notes or information provided by the user in connection with an order
- Payment transaction status and information required to administer an order, without Clean Station storing full bank card details
- Limited technical and usage information related to the application or website, subject to the permissions and settings enabled by the user
Clean Station does not seek to collect personal data that is not reasonably required to provide, operate, or improve its services.
2. How We Collect Data
Personal data may be collected through:
- Information entered when an account is created
- Information provided when an order is placed
- Pickup and delivery locations selected by the user
- Communications with customer support
- Use of the application or website
- Technical and analytics tools, subject to device settings, applicable permissions, and user consent where required
3. Purposes of Processing
Clean Station may use personal data for purposes associated with providing and operating its services, including:
- Creating and verifying user accounts
- Receiving, administering, and fulfilling orders
- Managing pickup and delivery
- Managing orders, wallet transactions, and payments
- Communicating with users about their accounts or orders
- Providing order and service status updates
- Providing customer support and handling enquiries and complaints
- Protecting accounts and the platform against fraud and misuse
- Improving application, website, and user experience
- Analysing service and platform performance
- Measuring and improving marketing and advertising campaigns, subject to applicable requirements and consent
4. Location Information
The Clean Station application may use location information when permission is granted by the user to assist with identifying pickup or delivery locations and improving fulfilment accuracy.
Users can manage or disable location permission through their device or application settings, depending on the operating system.
Disabling location access may require the user to enter an address manually or may affect features that rely on location information.
5. Analytics and Campaign Measurement
Clean Station may use analytics and performance measurement technologies provided by digital platforms, including Meta and other digital analytics and marketing tools.
These technologies may be used to:
- Measure application and website performance
- Understand the use of services and features
- Measure advertising campaign results
- Improve advertising and marketing performance
- Improve the user experience
Such tools are used subject to applicable permissions and user consent where consent is required.
6. Direct Marketing
Clean Station may send promotional offers, advertising, or marketing communications where the user has agreed to receive them or enabled the relevant options.
Acceptance of the Terms of Use or Privacy Policy when creating an account does not by itself constitute separate consent to direct marketing where separate consent is required.
Users may stop receiving marketing communications through an available unsubscribe mechanism, application preferences where available, or by contacting Clean Station.
Stopping marketing communications does not affect operational communications that are necessary for accounts, orders, payments, or service fulfilment.
7. Sharing Data with Service Providers
Clean Station may share the minimum data reasonably necessary with service providers used to operate the platform or provide its services, which may include:
- Payment service providers
- Messaging, verification, and communications providers
- Technical and hosting service providers
- Analytics and campaign measurement tools
- Parties involved in fulfilling an order or service where necessary
Information is shared only to the extent reasonably necessary for the relevant service purpose and subject to applicable requirements.
Clean Station does not sell users' personal data for commercial purposes.
8. Electronic Payments
Electronic payments may be processed through payment service providers such as MyFatoorah and supported payment methods available through the payment gateway.
Clean Station does not store users' full bank card details within the application.
Clean Station may retain transaction information required to administer orders, payments, and refunds, such as transaction status, value, and reference information.
9. Data Security
Clean Station applies appropriate technical and organisational measures to help protect personal data from unauthorised access, use, alteration, or disclosure.
No technical system can be guaranteed to be entirely free from security risks. Security measures are therefore reviewed and developed according to the nature of the systems and information involved.
10. Data Retention
Personal data is retained for as long as reasonably necessary to fulfil the purposes for which it was collected, administer orders and accounts, and satisfy applicable operational or legal requirements.
When there is no longer a legitimate need to retain personal data, it will be handled or destroyed in accordance with applicable procedures and requirements.
11. User Rights
Subject to the Saudi Personal Data Protection Law, its Implementing Regulations, and other applicable requirements, users may have rights relating to their personal data, including:
- The right to be informed about the purpose of collecting and processing their personal data
- The right to access their personal data
- The right to request a copy of their personal data where applicable
- The right to request correction, completion, or updating of inaccurate information
- The right to request destruction of personal data where applicable
- The right to withdraw consent where processing is based on consent, subject to circumstances in which continued processing is permitted by law
Clean Station may request appropriate information to verify the identity of a person submitting a data rights request.
12. Children
Clean Station accounts and order services are intended for persons who are 18 years of age or older.
13. Privacy Contact
The Clean Station platform is owned by:
HOFU SYSTEM
Commercial Registration No.: 1010782179
VAT No.: 311197761700003
Email: support@cleanstation.app
Website: cleanstation.app
Privacy and personal data enquiries may be submitted using the email address above.
14. Changes to this Privacy Policy
Clean Station may update this Privacy Policy when necessary to reflect changes to its services, operations, or applicable requirements.